Managing phones

Under Phones you manage the authorized mobile devices used to open locks — both personal phones and shared duty phones.

Common tasks

Task	How
Register a phone	New Phone — enter the number and who it belongs to
Register many	Import Phone List from a file, with validated preview
Change a phone	Open the phone in the list and select Edit
Take a phone out of use	Deactivate the phone — it can be activated again later

You can also deactivate or activate several phones at once by selecting them in the list.

Worth knowing

• The phone number can’t be changed once keys have been generated for the device. Register a new phone instead when the number changes.
• A deactivated phone can’t open locks. This is how you take a device out of use.
• The overview also shows the app version on each device. Very old app versions can cause problems opening locks — ask the user to update the app when troubleshooting.
• Lost or stolen phone? The fastest measure is to lock the employee’s account under Employees — that shuts off all access regardless of device. Then tidy up the phone list.