Grant an employee access

All access in the portal follows the same model:

Employee → Group → Locks

You never grant access directly from a person to a single lock. Instead, locks are collected in access groups (for example a zone, a route, or a building), and you manage access by adding and removing employees from those groups.

Grant access

1. Open the employee under Employees.
2. Select Add to Group.
3. Pick the right group and confirm.

The employee immediately gets access to all locks in the group.

Time-limit an access

When needed, a group membership can apply for a period — useful for temps and short-term assignments:

• Valid From — access starts automatically on the date (shown as “Pending” until then).
• Valid To — access ends automatically on the date. The overview shows who’s “Expiring soon”.

Revoke access

• Remove from Group — the employee loses access to all locks in that group, but keeps other group memberships.
• Lock Account — shuts off all access immediately, but keeps the memberships. Use this for lost phones or urgent situations, and Unlock Account once everything is resolved.

Tip

Not sure which locks an employee can actually open? Open the user and check the Accessible Locks tab — it shows the sum of all their group memberships.