Service requests

If a lock needs attention — battery replacement, troubleshooting, or physical repair — you report it as a service request in the portal.

Submit a request

1. Go to Service requests (or open the lock in question and report from there).
2. Describe the problem briefly: what’s happening, and when it started.
3. Submit. The request gets a status you can follow until it’s resolved.

Follow up

The overview shows all requests with status, so you can see what’s been reported, what’s in progress, and what’s resolved. No need to follow up by email or phone.

Tip

Check the lock’s battery level before reporting a fault — a low battery is the most common reason a lock stops responding, and a battery replacement fixes it.