FAQ
Short answers to what people ask most often. If you need more, follow the links to the relevant sections.
About the apps
Section titled “About the apps”Why do I need Unloc in addition to DigitalKey?
Section titled “Why do I need Unloc in addition to DigitalKey?”The apps share the work: DigitalKey gets your keys ready, while Unloc opens the door itself over Bluetooth. That is why you need both apps installed. See getting started and opening a door.
How do I open a door?
Section titled “How do I open a door?”The actual door opening happens in Unloc. Make sure the key is ready (green) in DigitalKey, then open the door in Unloc. Read more under opening a door.
About keys
Section titled “About keys”Why aren’t my keys ready yet?
Section titled “Why aren’t my keys ready yet?”A key goes from requested to being processed before it becomes ready. This usually only takes a little while. If a key is still being processed, you see «Nøkler behandles» (Keys are being processed) – wait a few minutes and refresh. Read more under your keys.
How do I download keys again?
Section titled “How do I download keys again?”Tap the download icon next to a key that has already been downloaded. You see «Nøkler lastet ned kl. X. Trykk igjen for å laste ned på nytt.» (Keys downloaded at X. Tap again to download again.) – tap «Last ned» (Download) to fetch them again. You need a connection to download. See offline use.
About connection and offline use
Section titled “About connection and offline use”Does the app work without a connection?
Section titled “Does the app work without a connection?”Yes – if you have downloaded the keys in advance, you can open doors even when the phone is offline (frakoblet). But you need a connection to sign in, refresh the key list and download keys. Read more under offline use.
How long do the downloaded keys last?
Section titled “How long do the downloaded keys last?”Keys are downloaded for offline use with a timestamp («Nøkler lastet ned kl. X» – Keys downloaded at X). It is a good idea to download them again while you have a connection before you head somewhere without coverage. See offline use.
When something doesn’t work
Section titled “When something doesn’t work”The door didn’t open – what do I do?
Section titled “The door didn’t open – what do I do?”Stand right next to the door, check that Bluetooth is on, and try again. If you get an error from Unloc (for example «Svakt Bluetooth-signal» – Weak Bluetooth signal), follow the advice in the dialog. If it persists, send a diagnostic report via the Feilsøking (Troubleshooting) menu (the ⓘ icon at the top right). See troubleshooting.
I can’t sign in
Section titled “I can’t sign in”Check that you have a connection and are using the correct account. If you see «Innlogging feilet. Prøv igjen.» (Sign-in failed. Try again.), try again, or close the app completely and open it again. See troubleshooting.